AI call center software: automate routine customer calls
Replace call center overhead with intelligent automation. CenterOS AI agents handle inbound calls, run outbound campaigns on schedule, and produce a structured record of every conversation — so your team focuses on the work that actually needs a human.
The real cost of traditional call center operations
Hiring, onboarding and attrition are major costs in traditional call centers. New agents require significant ramp-up time — and after-hours volume still goes unanswered or costs overtime.
AI call center software changes the economics: capacity is defined by your plan, service quality stays consistent for every call within that capacity, and every interaction is captured automatically. Your human agents handle escalations, complaints and the nuanced conversations where their judgment genuinely matters.
How it works
1Choose a template
Start from ready-made templates by purpose: customer support, information line, virtual receptionist, lead qualification, surveys or payment reminders. Enter your business information once.
2Connect your line
Forward your existing number or provision a new one. No software to install.
3Test before going live
Use the Test Room to run a real voice conversation with a simulated customer. Listen to the recording and review the call flow before you publish.
4Monitor and improve
Every call generates an automatic summary, interest score and next action. Unanswered questions surface as a list so you can update your knowledge base.
Core capabilities
Concurrent inbound calls
Inbound calls are answered concurrently up to your plan's limit. Need more capacity? Upgrade your plan or contact our team.
Outbound dialing campaigns
Upload a contact list, set calling hours, and the agent handles appointment reminders, surveys and follow-up calls automatically.
Callback scheduling
When a customer says "call me back tomorrow at 10 AM", the agent schedules and places the call at that time.
Multilingual support
The same platform supports agents in English, Turkish and Arabic. You configure each agent's language; separate agents for different languages run on the same account.
Business Brain integration
Products, pricing, policies and FAQs are read from your Business Brain so the agent works from your latest information.
Compliance and recording
All calls are recorded and transcribed. Consent for outbound calls is your responsibility; numbers on your do-not-call list are blocked from outbound campaigns, and callers who ask not to be called can be added to it during the call.
Use cases
Appointment requests and reminders
Answer inbound calls at any hour, note appointment requests and cancellations for your team to confirm, and send appointment reminders via outbound campaigns.
Order tracking and returns
Customers get instant answers about order status, shipping and return processes. Your staff handle only escalated complaints.
Policy information line
Answer policy coverage, payment and claims questions consistently. Every call is recorded and transcribed for compliance.
Listing inquiry line
Prospective buyers can ask about price, location and features at any hour. Hot leads get an interest score so your team can follow up.
Enrollment information
Answer enrollment, tuition and curriculum questions automatically, freeing staff for one-on-one student conversations during peak periods.
Frequently asked questions
How many calls can the AI handle simultaneously?
The number of concurrent calls is determined by your plan. Contact our team to discuss the right capacity for your volume.
Can I keep my existing phone number?
Yes. Simply forward your existing number to CenterOS. Your customers continue to call the same number they already know.
What happens when the AI cannot answer a question?
The agent tells the caller it doesn't have that information and either tries to transfer the call to your team or schedules a callback. If the caller asks for a person, the agent tries to transfer the call when someone is available.
How do I access call recordings?
Every recording, transcript and auto-generated summary is available in your Panaryus dashboard.
How quickly can I get started?
After choosing a template and adding your business information, you can test the agent in the Test Room right away and go live when you are satisfied.
See also
Set up your AI call center today
Try your agent in the Test Room, then connect your line. Get in touch to request a demo.