AI voice agent: inbound and outbound calls
An AI voice agent that answers your business phone, calls your customers during working hours and leaves a summary of every call in your dashboard. It starts from a ready-made template, speaks English, Turkish and Arabic, and sticks to the information you give it.
How a voice agent goes live
- Pick a ready-made agentChoose the language, industry and call type. Your business details are filled in from your Business Brain.
- Listen in the test roomYour agent talks to a simulated customer in a real voice call. Listen to the recording and fill in what's missing.
- Go liveLet it answer calls to your number or call your list. A summary of every call appears in your dashboard.
Why an AI voice agent?
The phone is still the fastest way for customers to reach you. But when you are in a meeting, after hours, or juggling several things at once, calls go unanswered, and a missed call often means a customer who never calls back.
An AI voice agent closes that gap. It answers everyday questions using your business information, takes down requests, can transfer calls to your team when needed and calls your customers for you. Your dashboard shows how every conversation ended.
What can you do?
Ready-made templates by purpose
Start from ready-made templates such as virtual receptionist, customer support, information line, appointment requests, sales, surveys and payment reminders. Your business and industry details come from your Business Brain.
An agent that sticks to your information
The agent answers only from your business information. When it doesn't know something, it says so, notes the question and offers a callback.
Answers incoming calls
Answers questions about prices, opening hours, location and services, takes appointment and request notes, and hands the call to your team when needed.
Outbound calls and callbacks
Calls your list during the hours you set. If a customer says "call me tomorrow afternoon", it calls back at that time.
Post-call summary
Every call leaves a summary, an interest score and a next step in your dashboard. Questions the agent couldn't answer are listed separately, so you know what to add.
Test room
Before going live, have the agent talk to a simulated customer in a real voice call, listen to the recording and fix any missing information.
How does it work?
1. Choose a template
Decide what the agent should do: answer incoming calls, give information, collect requests or call your list. You set the greeting and the language.
2. Connect your business information
Your services, opening hours, address and FAQs are read from your Business Brain. The agent is set up to stay within that information.
3. Try it in the test room
Have a real voice conversation with a simulated customer. Listen to the recording, see where the agent got stuck and fill in the gaps.
4. Connect your phone line
Forward your existing number or connect a new line. As calls come in, summaries and next steps appear in your dashboard.
Where it helps
After-hours answering
Evening and weekend calls no longer go unanswered. The agent answers questions and takes down the request, and your team follows up the next day.
Information line
The agent answers the questions you hear every day, such as prices, location, opening hours and what's included, so your team can focus on higher-value work.
Request and appointment notes
It records the caller's name, phone number and preferred day and time. Your team confirms the appointment in its own calendar.
Follow-up calls
It calls your list during working hours for quote follow-ups, satisfaction surveys and payment reminders.
Frequently asked questions
Does the agent record calls?
Yes. Callers are told at the start that the call may be recorded. The recording, transcript and summary are kept in your dashboard.
Can I customize the agent's greeting?
Yes. You edit the greeting in the template, and you can add your business name and a line telling callers they are speaking with an AI assistant.
Which languages does it speak?
English, Turkish and Arabic. You choose each agent's language and can run separate agents for different languages.
How many calls can it handle at once?
The number of simultaneous calls depends on your plan. If you need more, get in touch with us.
What if the agent doesn't know the answer?
It says so clearly, notes the question and offers a callback. If needed, it can transfer the call to your team.
Can I keep my existing number?
Yes. You forward your existing number to the agent's line, and customers keep calling you on the same number.
What should I keep in mind for outbound calls?
You are responsible for getting consent from the people you call under the telemarketing and data protection laws that apply to you. Anyone who says "don't call me" is added to your do-not-call list and won't be called again.
Related features
Ready to get started?
Try your agent in the test room, then contact us for a demo when you're ready.